Privacy Policy
Last updated: April 2025
1. Introduction
Midella ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and share information about you when you use our website midellaliving.com and make purchases from us. Please read this policy carefully. If you have any questions, contact us at info@midellaliving.com.
2. Information We Collect
We collect information you provide directly to us, including: full name, email address, phone number, delivery address, and payment-related information (processed securely through our payment provider — we do not store card details). We also automatically collect certain technical information when you visit our website, such as IP address, browser type, pages visited, and session duration, for analytics and security purposes.
3. How We Use Your Information
We use your personal information to: process and fulfill your orders; communicate with you about your orders, returns, and inquiries; send transactional emails (order confirmation, shipping updates); improve our website and services; comply with legal obligations. We do not sell, rent, or trade your personal information to third parties.
4. Sharing of Information
We may share your information with trusted third-party service providers who assist us in operating our website and fulfilling orders, including cargo and logistics companies, payment processors (iyzico), and email service providers (Resend). These parties are bound by confidentiality obligations and are prohibited from using your information for any other purpose.
5. Cookies
Our website uses cookies to enhance your browsing experience and maintain your session. Cookies are small text files stored on your device. You may disable cookies through your browser settings; however, some features of the website may not function properly without them. We use session cookies (for login and cart) and analytics cookies (to understand website usage).
6. Data Security
All data transmitted between your browser and our website is encrypted using SSL (Secure Socket Layer) technology. Payment transactions are processed through secure, PCI-DSS compliant payment infrastructure. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or disclosure.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Order records are retained for a minimum of 10 years in accordance with Turkish commercial law.
8. Your Rights (KVKK)
Under the Turkish Law on Protection of Personal Data (KVKK No. 6698), you have the following rights: the right to learn whether your personal data is processed; the right to request information if it has been processed; the right to learn the purpose of processing and whether data is used in accordance with its purpose; the right to know the third parties to whom data is transferred; the right to request correction of incomplete or inaccurate data; the right to request deletion or destruction of data; the right to object to a result arising from automated data processing. To exercise any of these rights, please contact us at info@midellaliving.com.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.
10. Contact
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: info@midellaliving.com | midellaliving.com